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Our Principles
We manage our business based upon four fundamental principles – Customer Focus, Integrity, Continuous Communication and Quality
Workmanship. These principles guide our Company and our employees everyday.
Customer Focus
Integrity
Continuous Communication
Quality Workmanship
Workmanship. These principles guide our Company and our employees everyday.
Customer Focus
- LISTEN.
- Understand and respond to our customers needs in a timely manner.
- Provide value-added home improvement advice and guidance
- Offer a range of high quality products that provide our customer’s with attractive, energy efficient and low maintenance solutions
- Develop and maintain long-term relationships by actively listening to client objectives and feedback in order to build trust and loyalty.
Integrity
- Exemplify the highest standards of personal and professional ethics in all aspects of our business.
- Be honest and open at all times.
- Stand up for one's convictions as well as accept responsibility for one's own mistakes.
- Comply fully with the letter and spirit of the laws, rules and practices that govern our Company.
- Demonstrate consistency between one's words and actions.
Continuous Communication
- Establish and maintain a verbal line of communication with customers from the initial contact through the post-project evaluation.
- Respond to customer inquiries within 24 hours
- Draft clear and comprehensive estimates and contracts
- Address critical issues face-to-face with customers in a timely manner
Quality Workmanship
- DO NOT SUBCONTRACT, unless specialty services are required (e.g. HVAC, electrical, plumbing, specialty fabrications).
- Maintain a safe and drug-free workplace through a written safety program, and pre-employment and random drug testing of all
Paragon owners and employees. - Evaluate, hire and train all of our employees in the installation requirements and best practices of our product manufacturers.
- Select qualified and courteous craftsman to meet our high standards and those of our customers. Each detail is carried out to exact
specifications to produce a renovated home that you will enjoy and be proud to own for years to come. - Build/ install products in accordance with the manufacturer’s specifications to ensure customers benefit from all product warranties.
- Provide customer’s with a workmanship warranty commensurate with product or project.
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| 804.744.8480 |
| office@PCCExteriors.com |
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| Let us Help You Smile... Every Time You Come Home. |
